Cancellation & Refund Policy
Last Updated: October 2026 • Ottam Fleet (Baniyas Complex, Kannur, Kerala)
1. Subscription Cancellation
You may cancel your Ottam Fleet subscription at any point during your active billing period directly from your account settings or by notifying our support team. Upon cancellation, your subscription remains active until the end of the paid billing cycle, after which automatic renewal stops.
2. Preservation of Fleet Records
Unlike platforms that erase tenant records upon cancellation, Ottam preserves your past customer, trip, and odometer history in a secure read-only mode so you never lose past operational business intelligence.
3. Refund Eligibility
Because subscription plans provide immediate digital provisioning and operational access, standard monthly subscription payments are generally non-refundable once the billing period has commenced. In cases of billing errors, accidental double-charges, or system failures preventing core service delivery, eligible refund requests submitted within 7 days of the transaction will be investigated and refunded within 5–7 business days to the original payment method.
4. Contacting Billing Support
For questions regarding an invoice or subscription renewal, email our accounts team at support@ottam.co.in or WhatsApp +91 7907457046.